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01603 369977
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01603 369977
At The Ivybridge Collection, we believe your estate agent should be working solely for you, not for hidden third parties. That’s why we have a simple rule:
We do not accept referral fees. Ever.
This might seem like a small detail, but in light of recent media attention, including the BBC Panorama exposé into unethical industry practices, we believe it’s important to explain why this matters, and how it protects you.
In many estate agencies, when you’re introduced to a solicitor, mortgage broker or surveyor, the agent receives a commission for that referral – sometimes hundreds or even thousands of pounds per transaction.
It creates a serious conflict of interest. Instead of recommending the best person for your sale, the agent may recommend the one that pays them most.
In some agencies, buyers who don’t agree to use in-house services are quietly de-prioritised, even if they offer more money. Sellers lose out. Trust is broken. And no one talks about it.
From day one, The Ivybridge Collection was created to be different. We work exclusively for our clients, and we are only paid by our clients. We don’t sell bolt-on products. We don’t nudge buyers toward financial services to boost our commissions. And we don’t accept referral kickbacks from anyone. Ever.
When a buyer offers on your home, we assess them based on what’s best for you, not what’s best for us.
If we’re asked to recommend a solicitor, it’s because we trust them to protect your interests, not because they’ve signed a commercial deal with us behind the scenes.
This isn’t just about doing the right thing. It’s about doing the best thing for our clients.
With Panorama revealing how many major agencies routinely sacrifice sellers’ best offers in favour of “hot buyers” who generate more back-end profit, we want to be absolutely clear: we will never work that way.
If you’re trusting us with your home, possibly your largest asset, you should never have to question our motives. Our business model is simple: deliver extraordinary service, act with absolute integrity, and be worth every penny of our fee.
No referral fees or commissions, ever
Transparent pricing and client-only representation
Every buyer is qualified and ranked by value to you, not value to us
Trusted solicitors and advisors recommended based on performance, not profit
If you’d like to speak to us about selling your home or have questions about this issue, we’re always happy to talk in complete confidence.
Because in an industry clouded by mistrust, we’re proud to be a clear exception.
Robert & Nicola
Whether you are preparing to launch or considering a change from a listing that has stalled, we specialise in turning high-value homes into successful sales. Every property benefits from director-led service, strategic pricing, and world-class presentation, ensuring your home attracts the right buyers and the strongest offers.
You will always deal directly with us, Robert and Nicola. We only represent a limited number of homes at any one time, so your property receives our full attention and expertise.
Call 01603 369977 or email [email protected] to start the conversation. Or click below to arrange your private consultation with the Estate Agent Norfolk trusts.
