Privacy Policy

Introduction
Welcome to The Ivybridge Collection’s privacy policy. Your privacy and the security of your personal information are very important to us. This policy explains how we collect, use, disclose, and protect the personal data of our clients, website visitors, and any other users of our services in compliance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
By using our website, you consent to the practices described in this privacy policy.

1. Information We Collect
We may collect and process the following personal information:

a. Information You Provide Directly

• Name, address, email, and phone number.
• Property preferences and other details relevant to property buying, selling, or valuation.
• Communication preferences and any information shared via forms or consultations.

b. Information Collected Automatically

• Browsing data (e.g., IP address, browser type, and usage statistics) using cookies and analytics tools.
• Log files and metadata to monitor website performance.

c. Information from Third Parties

• Data from property portals, public registries, and business partners in compliance with legal requirements.

2. How We Use Your Information
We process your data for the following purposes:

• To provide bespoke property services and facilitate property transactions.
• To communicate with you, including sending updates about properties or related services.
• To improve our website functionality.
• To meet legal, regulatory, or contractual obligations.
• For internal analysis, such as understanding market trends.

3. Sharing Your Information
We will never sell or rent your personal data. We may share your data with:

• Service providers such as legal advisors, conveyancers, and photographers.
• Technology providers managing website functionality, data storage, and security.
• Regulatory or legal authorities where disclosure is required by law.

4. Your Rights
You have the following rights under UK data protection laws:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct inaccuracies in your data.
• Erasure: Ask us to delete your data where it is no longer required.
• Restriction: Limit how we process your data in certain circumstances.
• Objection: Withdraw consent or object to certain types of processing.
• Portability: Request your data in a transferable format.

To exercise any of these rights, please email us at [email protected].

5. Data Security
We implement appropriate technical and organisational measures to protect your data. This includes secure servers, encryption, and regular security assessments.
However, no transmission over the internet can be completely secure. We recommend taking precautions when sharing personal data online.

6. Cookies and Tracking Technologies
Our website uses cookies to improve your browsing experience. Cookies allow us to anonymously analyse site traffic and user behaviour.

7. Data Retention
We retain your data for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law.

8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party sites.

9. Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website.

10. Contact Us
If you have any questions or concerns about this policy, please contact us:

• Email: [email protected]
• Phone: 01603 369977
• Address: The Ivybridge Collection, The White House, Salhouse Road, Little Plumstead, Norfolk, NR13 5ES, UK.

Thank you for trusting The Ivybridge Collection. Your privacy is our priority.